Privacy Policy

Last updated: 6 June 2026

This Privacy Policy explains how Stillwater ("Stillwater", "we", "us", or "our") collects, uses, and protects your personal data when you visit or make a purchase from stillwatter.store (the "Site"). Stillwater is a brand operated by ORMA SA. We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and applicable French data protection law.

1. Data controller

The data controller responsible for your personal data is:

ORMA SA
55 Avenue de Colmar, 92500 Rueil-Malmaison, France
Email: stillwatter.shop@gmail.com
Phone: +33 6 87 50 63 23

2. Information we collect

When you use the Site or place an order, we may collect:

  • Order and account information: your name, email address, billing address, and the products you purchase.
  • Payment information: processed securely by our payment providers. We do not store full card numbers on our servers.
  • Technical and usage data: IP address, browser type, device information, pages viewed, and similar analytics data collected via cookies and similar technologies.
  • Communications: any information you provide when you contact us by email or through a contact form.

3. How and why we use your data

We process your personal data to:

  • Process and deliver your orders and provide digital downloads (performance of a contract).
  • Send you order confirmations, receipts, and customer-service messages (performance of a contract).
  • Respond to your enquiries and provide support (legitimate interest).
  • Improve and secure our Site and prevent fraud (legitimate interest).
  • Send marketing communications where you have given consent, which you can withdraw at any time (consent).
  • Comply with our legal and accounting obligations (legal obligation).

4. Sharing your data

We share personal data only with trusted service providers who help us operate the Site, including our e-commerce platform (Shopify), payment processors, and email/communication tools. These providers process data on our behalf under appropriate agreements. We do not sell your personal data.

5. Cookies

The Site uses cookies and similar technologies to operate the store, remember your cart, measure traffic, and improve your experience. You can control non-essential cookies through your browser settings or our cookie banner where available.

6. International transfers

Some of our providers may process data outside the European Economic Area. Where this happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

7. Data retention

We keep your personal data only as long as necessary to fulfil the purposes described above, including to meet legal, tax, and accounting requirements.

8. Your rights

Under the GDPR, you have the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to data portability. You may also withdraw consent at any time. To exercise these rights, email stillwatter.shop@gmail.com. You also have the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).

9. Security

We use appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure.

10. Children

The Site is not intended for children under 16, and we do not knowingly collect their personal data.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date of the last update.

12. Contact

For any privacy questions or requests, contact us at stillwatter.shop@gmail.com.